Cancellation & Refund Policy

1. Free Trial

Every new subscription starts with a 7-day free trial that requires no card information. No fee is charged during the trial. If no card is added before the trial ends, the account is automatically suspended — no charge is made.

2. Subscription Cancellation

The business can cancel its subscription anytime, in a single action, from the "Account > Subscription" section of the panel. After a cancellation request:

• Access continues until the end of the current paid period (monthly or yearly).
• No automatic renewal happens after the period ends, and the card is not charged again.
• A canceled subscription can be restarted with a new plan anytime.
• On yearly plans: If canceled during the year, no pro-rated refund is given for the remaining months of that subscription year; the business may continue using the service until the end of the year they paid for.

3. Refund Policy

Since the service is considered digitally delivered (activated) the moment payment is confirmed, no partial-day refund is given for an already-charged period fee. The business may continue to fully use the service until the end of that period. If a technical error is identified in a payment transaction (duplicate charge, incorrect amount, etc.), once reported to info@menuandorder.com, the identified erroneous charge is refunded through PayTR's infrastructure within 10 business days.

4. Suspension and Access to Account Data

Menu, order, and reporting data in accounts suspended due to unpaid subscriptions is not deleted; the account becomes active again from where it left off once payment is completed.

5. Contact

For any question about cancellation, refunds, or payment, reach us at info@menuandorder.com.